Refund & Return Policy

At Wuffly, we want every customer to have a great experience with our products. Please review our return and refund policy before placing your order.

1. General Returns

We do not accept voluntary returns or exchanges for the following reasons, except where required by applicable consumer protection laws:

• Change of mind.

• Choosing the wrong size or color.

• The product being smaller or larger than expected when its dimensions were accurately described.

• Personal preferences or unwanted purchases.

We encourage customers to carefully review our product descriptions, measurements, and size guide before purchasing.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us at skiispraj@outlook.com as soon as possible.

Please include:

• Your order number.

• A description of the issue.

• Clear photos or videos showing the problem, where reasonably possible.

We will review your request and offer an appropriate solution, such as a replacement, repair, or refund, in accordance with applicable law.

For verified seller errors or defective products, Wuffly will cover the necessary return shipping costs.

3. Lost or Undelivered Orders

If your order has not arrived within the estimated delivery timeframe, please contact us at skiispraj@outlook.com.

We will investigate the shipment with the shipping provider.

If your order is confirmed lost or undelivered and delivery cannot be completed, we will arrange a replacement or refund as appropriate.

Your statutory rights regarding delivery remain unaffected.

4. Return Authorization

Please contact skiispraj@outlook.com before sending any product back.

If a return is required, we will provide instructions and the appropriate return address.

Do not send products to an address without receiving return instructions.

5. European Union Right of Withdrawal

Customers who have a statutory right of withdrawal under European Union or other applicable consumer protection laws may exercise that right within the legally required period.

For most eligible online purchases by EU consumers, this period is 14 days from receipt of the goods, without needing to provide a reason.

To request withdrawal, contact skiispraj@outlook.com with your order details and an unequivocal statement that you wish to withdraw from the purchase.

Customers may be responsible for the direct return shipping costs where permitted by law and where they were properly informed of those costs before purchase.

Refunds under the statutory right of withdrawal will be handled within the legally required timeframe and include any delivery charges that must be refunded by law.

6. Refund Processing

Once a refund has been approved or is legally required, it will be issued to the original payment method.

Refunds for defective, incorrect, or undelivered products will be handled in accordance with applicable consumer protection laws.

Depending on the payment provider, additional processing time may be required before the refund appears in your account.

7. Statutory Consumer Rights

Nothing in this policy limits or excludes any mandatory consumer rights, including applicable rights relating to defective products, goods not conforming to their description, delivery failures, or statutory withdrawal periods.

8. Contact Us

For any questions regarding returns, refunds, damaged products, or deliveries, please contact:

Email: skiispraj@outlook.com

Brand: Wuffly